The “Quality of a Conversation” says a lot about a person’s Leadership. In fact, you could say that leadership comes to life in the actual conversation between people.
So, what is the “Quality of Conversations” like in your business? Does it matter? Are you and others in your business having the conversations you need to have? Are people able to be “straight” with each other? Do leaders speak with clarity? Do people encourage each other, listen, inquire, probe and get to the root of what is being truly said without becoming defensive? Is it ok for people to challenge each other at any level in the business? Is there a climate of trust or an undercurrent of fear in the business?
We think these are important questions for any business. We work one to one or design development events for small groups of people where we take a closer look at the conversations people are having or are avoiding in a business. We build people’s confidence, clarity and behavioural flexibility to be able to have quality conversations with the people they need to in their work or personal lives.
Our work is influenced by a number of authors and books in this field including Bruce Bodaken and Robert Fritz – “The Managerial Moment of Truth”, Susan Scott – “Fierce Conversations” and Marshall Rosenberg – “Non Violent Communication” to mention a few.